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Quick Lane

Cookie and Website Privacy Policy

The Quick Lane website (the “Website”) is operated by Denfield Advertising Marketing Ltd on behalf of Quick Lane Europe Limited (“we”, “us” or “our”).  This Website Privacy and Cookie Policy will help you understand what personal information we collect through the Website, why we collect it and what we do with it.

We collection information about you via the following methods, locations and devices:
 
Quick Lane website: quicklane.co.uk
Social media: Facebook, Quick Lane UK / LinkedIn Quick Lane Europe
Mobile devices: When accessing social media or website with location enabled devices.
Wi–fi: When accessing free Wi-Fi within centre
In Centre digital data collection booking forms
 
This Policy details how we collect and use your data when you are in a Quick Lane centre, online, via social media, telephone, text, websites and any other form of correspondence.
 
We ask for consent to use your Personal Data to make sure you are marketed to appropriately and lawfully. You can withdraw consent at any time or change your personal details on request.
 
We may also use Personal Data where it falls within the definition of Legitimate Business Interest under the GDPR, an example of this would be to inform you on the progress of work carried out on your vehicle or work identified that could legally prevent the usage of your vehicle. You can withdraw consent at any time or change your personal details on request.
 
We may collect information about the services and or locations you have chosen to utilise in order to improve the services we offer to a wider audience. We may also collect device-specific data including your location in order to present you with more relevant company information.
 
When booking/enquiring with Quick Lane we may ask for the following personal information:
 
Personal details: Name, address, email, telephone number, size of vehicle
Goods and services: Your chosen service relating to your booking
Enquiries, review and complaints: We will read the text supplied in order to provide a solution

Your web browser may provide additional information about the device you are using such as an IP address and details about the browser you use. We use this to help improve your digital experience.
 
An “IP Address” may be recorded automatically by the server hosting the web site, along with the pages you visit.
 
We will use your personal data to communicate with you in order to complete any transactional requirements and bookings.
 
We will contact you for marketing purposes where you have given consent to do so. The Company may personalise the services offered and locations suggested based upon information you have previously provided either in centre or online.
 
Facebook and LinkedIn will be replied to based upon the data and text you have provided.

Our legal basis for using your information

The UK’s data protection law allows us to use your personal information provided we have a legal basis for doing so. The legal basis that we rely on to use your information is that we have a legitimate interest in creating and managing your registration and, as requested, contacting you with further information.  

Sharing your information

We may share your information with third parties in the following circumstances:

• Service Providers.  We may share your information with our service providers (such as Denfield Advertising Marketing Ltd).  Where we do this, we ensure they are subject to agreements that oblige them to use the information only as we instruct, and to keep it securely.


• Law enforcement and other government agencies.  We may also share personal information obtained through the Website in order to comply with a legal requirement or requests from public authorities; to protect or defend our or another's rights or property; to protect individuals' personal safety; or to detect, prevent, or otherwise address fraud, security, safety, or privacy issues.


• Asset purchasers: We may share your personal data with any third party that buys, or to which we transfer, all or some of our assets and business. In this case, we will make efforts to ensure that the buyer uses it in a manner that is consistent with this Privacy Policy.

Overseas transfers 

The IT systems on which we store your information may be located outside the European Economic Area, including in countries where the law provides less protection for personal information.  If this is the case, we will ensure that appropriate safeguards are in place to protect the personal information and to ensure it is kept securely.  You may contact us for a copy of the safeguards which we have put in place to protect your personal information in these circumstances.


Cookies

What is a Cookie?

Almost every website uses cookie technology. A cookie is a small file which a server downloads to your personal computer (PC) or mobile when you visit a website. 

What Cookies do we use?

The cookies used on this Website are set out below:

Cookie/Cookie’s Description

• XSRF-Token Cookie - This is a cookie that validates that the user of the website is not a bot and a real person

• Quick Lane - This is our session cookie, so the site remembers who you are for a 2 hour session period. 

• Google Analytics - This is a cookie that allows Google Analytics to track the activity of the sessions from the Quick Lane cookie and gives us information like pages clicked, time spent on page, etc. 



Controlling and deleting cookies

If you would like to change how a browser uses cookies, including blocking or deleting cookies from the Websites (or any other website in fact) you can do so by changing the browser settings. 

To control cookies, most browsers allow you to either accept or reject all cookies, only accept certain types of cookies, or prompt you every time a site wishes to save a cookie. It is also easy to delete cookies that are already saved on your device by a browser. 

The processes for controlling and deleting cookies vary depending on which browser you use. To find out how to do so with a particular browser, you can use the Help function or alternatively, you can visit http://www.aboutcookies.org, which explains, step-by-step, how to control and delete cookies in most browsers.

Your Rights and How to Contact Us

You have the right as an individual to find out what information we hold about you and for what purposes, as well as to make corrections if necessary. You also have the right in some circumstances to object to our continuing to process your personal data, or to ask us to delete, restrict the use of, or port your information to another service provider.

If you are unhappy about how we use your information, we hope that in the first instance you will let us know so that we are able to address your concerns. However, you are also entitled to lodge a complaint with your local data protection authority.
  
If you have questions or concerns regarding Quick Lane, please contact: 

Email: 
John.dines@quicklane.eu


Post: 
Quick Lane Europe Limited
Arterial Road
Laindon
Essex
SS15 6EE
England




If you have questions or concerns regarding our use of your personal information, or would like to exercise any of your rights, please contact our Data Protection Officer at: 

DPEurope@quicklane.eu

In case of concerns with regard to the use of your personal information by Quick Lane, we hope that you will contact this address in the  first instance. 



How long do we keep your information?

We only keep your information in identifiable form for as long as is necessary for the purposes set out in this Policy. This generally means holding the information for as long as one of the following apply:

• your information is reasonably required in order to manage your registration; 

• your information is reasonably required in order to satisfy the purpose for which you submitted or we collected the information;

• your information is reasonably required in order to protect and defend our rights or property (this will generally be the length of the relevant limitation period in your jurisdiction); or


• we are otherwise required to keep your information by applicable laws or regulations.

We use appropriate systems, policies and procedures and technology to protect and maintain the security and accuracy of your information.

This Privacy Policy may be updated in order to reflect any changes to, our privacy practices and use of your information, or applicable law.