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Quick Lane

Cookie Policy


At Quick Lane Europe (QLE), we use technologies like cookies, pixels, and local storage to make our websites easier to use and to tailor content to be more relevant for you. This guide is designed to explain what cookies are; the purpose of those used on QLE websites; and what options you have to control or delete them – if you decide you want to.
 
What is a Cookie?
Almost every website uses cookie technology. A cookie is a small file which a server downloads to your personal computer (PC) or mobile when you visit a website. When you next return to the site using the same device, your PC checks to see if it has a cookie that the website recognises. If it has such a cookie, it communicates with the website and enables the website to read the information held in that.  This allows the site to recognise that the browser has been visited before and, in some cases, may alter the content shown to reflect this.
 
You can find more information about cookies at:

What Cookies do we use?
The cookies used on this website have been categorised below.
 
Category 1 – ‘Strictly Necessary’ Cookies
These cookies are essential in letting you move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for such as Online Booking, cannot be provided.
 
Strictly Necessary Cookies

| Cookie | Provider | Description | Duration |   

| XSRF-TOKEN | Quick Lane | Used to help prevent Cross-Site Request Forgery | Session

| language | Quick Lane | Used to store the user’s language | 1 year

| location | Quick Lane | Used to store the users closest Quick Lane garage | 1 year

| quick_lane_uk_session | Quick Lane | Secure encrypted cookie, used to identify the current web session. Any data stored as a result of interacting with our websites would be stored in the backend of the application, but the contents of this cookie is designed to content the users web session to temporarily stored data in the cache. These sessions are cleared every 2 hours. | 120 minutes

| vehicle_ref | Quick Lane | Used to store the user’s vehicle type | 7 days

| cookie-policy | Quick Lane | Used to determine if a user has accepted the cookie policy. | 1 year

Category 2 – ‘Performance’ Cookies
These cookies collect information about how our visitors use the website. For example, it enables us to know which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information collected by these cookies is aggregated and therefore anonymous. It is only ever used to improve how our website works.
 
Performance Cookies

| Cookie | Provider | Description | Duration |

| _hjTLDTest | Hotjar | Used to store different URL substring alternatives to ensure the most generic cookie path is used so that cookies can be shared across subdomains (where applicable) | Session

| _hjIncludedInPageviewSample | Hotjar | This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's pageview limit. | 30 minutes

| _hjid | Hotjar | This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.. This allows the website to obtain data on visitor behaviour for statistical purposes. | 1 year

| _ga | Google | Used to distinguish and quantify the user and allows measurement and statistical analysis | 1 year

| _gat_gtag_UA_82773464_14 | Google | Used to store and track conversions across the site | 1 minute

| _gid | Google | Used to distinguish and quantify the user and allows measurement and statistical analysis | 24 hours

Category 3 – ‘Functionality' Cookies
These cookies allow the website to remember any choices you make. This could include your user name, language or the region you are in, and provide more enhanced, and personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you’ve customised.
They may also be used to provide services you have asked for, such as watching a video or commenting on a blog. Information collected by these cookies may be anonymised and therefore cannot track your browsing activity on other websites.

| Cookie | Provider | Description | Duration

| __livechat | LiveChat | Used to hide the user's personal customisation of LiveChat. | 90 days

| CASID | LiveChat | Allows the site to recognise the visitor, in order to optimize the chat-box functionality. | 90 days

Category 4 – Targeting/advertising Cookies
These cookies are used to deliver adverts more relevant and suited to you and your interests. They’re also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember what websites you have visited, and this information is shared with other organisations such as advertisers. Quite often, targeting cookies will be linked to site functionality provided by the other organisation.

 | IDE | Google (doubleclick.net) | Used for targeting purposes to build a profile of the website visitor's interests in order to show relevant & personalised advertising | 1 year

 | datr | Facebook | Used to identify the web browser being used to connect to Facebook independent of the logged in user. | 1 year

 | Fr | Facebook | Used to enable and provide ad delivery or retargeting. | 3 months

 | _fbp | Facebook | Used to deliver advertisement products | 3 months

 | 1P_JAR, CONSENT, NID | Google | This group sets a unique ID to remember your preferences and other information such as website statistics and track conversion rates | Various

 | AID | Google | Used to record who visits the site, their location, activity and preferences | Session

 | __Secure-3PAPISID | Google | Builds a profile of website visitor interests to show relevant and personalised ads through retargeting. | 1 year

 | __Secure-3PSID | Google | Builds a profile of website visitor interests to show relevant and personalised ads through retargeting. | 1 year

 | __Secure-3PSIDCC | Google | Builds a profile of website visitor interests to show relevant and personalised ads through retargeting. | 1 year

 | adiLP | ResponseTap | Used to allow linking of website visitor behaviour to telephone calls | Session

 | adiS | ResponseTap | Used to allow linking of website visitor behaviour to telephone calls | Session

 | adiV | ResponseTap | Used to allow linking of website visitor behaviour to telephone calls | 1 year

 | adiVi | ResponseTap | Used to allow linking of website visitor behaviour to telephone calls | Session

 | __adiCookieCheck | ResponseTap | This cookie checks to see whether the visitor’s browser is set to allow other cookies to be set by the software and is used to remember if you’ve allowed cookies from this site before. | Session

 | JSESSIONID | ResponseTap | Session cookie used by sites written in JSP. Used to maintain an anonymous user session by the server | Session

Controlling and Deleting Cookies
If you would like to change how a browser uses cookies, including blocking or deleting cookies from QLE websites (or any other website in fact) you can do so by changing the browser settings.
 
 To control cookies, most browsers allow you to either accept or reject all cookies, only accept certain types of cookies, or prompt you every time a site wishes to save a cookie. It’s also easy to delete cookies that are already saved on your device by a browser.
 
 The processes for controlling and deleting cookies vary depending on which browser you use. To find out how to do so with a particular browser, you can use the Help function or alternatively, you can visit http://www.aboutcookies.org which explains, step-by-step, how to control and delete cookies in most browsers.