COVID-19 UPDATE - WE ARE OPEN

As an essential service, our centres remain open where possible. We're here to help keep you moving. Click here to learn how we are working together to create a safer environment for all


Quick Lane

LAST UPDATED 02/11/20

At Quick Lane, the health and welfare of our customers and team members is our number one priority. We are taking the spread of coronavirus (COVID-19) extremely seriously and are taking every precaution to reduce risks and we will continue to follow all relevant guidelines.

With this in mind, please see details below of our Quick Lane centres that are currently open and then scheduled re-opening dates of the remaining centres:

Centres currently open:
  • Reading 
  • Bracknell  
  • Poulton 
  • Portishead 
  • Colchester 
  • Prestwich 
  • Bradford 
  • Grays 
  • Fleetwood

Centres re-opening soon:
  • Alfreton
  • Derby
  • High Wycombe
  • Chesterfield
We will regularly update this page to communicate further centre re-openings.

Contactless appointments:
We’ve tried to remove any worry by offering contactless appointments – our online booking and quick chat tool enables you to talk with our centre team before, after and during the time your vehicle is with us. You can ask anything that springs to mind, including when we think we’ll be finished, so that you can time your return to the centre perfectly.
If we do find anything wrong with your vehicle, we’ll let you know before you return, so you can think about getting everything sorted in a single visit – parts-permitting! 
Please also rest assured that we won't pass on the costs of our PPE to our customers.

Simply select ‘Contactless Booking’ online and, once confirmed by one of our centres, you’ll get your personalised link to your individual booking page. Here, you can use your phone, tablet or computer to message us like you would in your favourite WhatsApp group – chat soon!

Creating a safer environment for all:
We have taken a number of steps to help stop the spread of the virus and protect everyone who visits us. Please see the video below to inform you of some of the changes that we have made within our centres in order to protect both employees and our customers:
  • All customers and employees must wear a face mask when inside one of our centres

  • Our Quick Lane team are exercising social distancing as much as possible. We are stopping handshakes, but you will always be greeted with a smile :)

  • All team members will wear disposable gloves at all times, and will dispose of these as clinical waste.

  • In addition to our usual handover process, your key controls (including steering wheel, indicator and wiper stalks, gear lever and door handles) have all been wiped prior to handover.

  • Our team members continue to be vigilant around hygiene and cleanliness, including frequent handwashing. Our waiting rooms and coffee machines are also sanitised regularly.

  • Hand sanitiser is available to all centre team members and customers. Handwashing and hand-sanitiser usage will be completed by team members on entering and leaving any centre – and we will encourage customers to do the same.

In addition
  • We can offer a ‘contactless’ service where you can leave your car with us if you are concerned

  • At selected centres, we can offer a collect and deliver service, please contact your local centre for more information

If you have an appointment with us but are feeling unwell, or have any symptoms that relate to COVID-19 (coronavirus), please call your local Quick Lane centre to postpone your appointment. Our team are here to help, and we will be happy to rebook your appointment at a later date.

Click here to contact us

We will continue to monitor the situation and respond to the official daily advice, with our customer and team members health as the priority. We will continue to react to any developments and will communicate any changes via this page.

We are all in this together, and Quick Lane wishes you and your family the very best during this uncertain time.