COVID-19 UPDATE - WE ARE OPEN

As an essential service, all of our centres remain open where possible. We're here to support you and your vehicle. Click here to learn how we are working together to create a safer environment for all.


Quick Lane

COVID-19 FAQs

Why are you open?
Following the Government’s latest announcement (31 October 2020), the government listed car & van repair and MOT garage services as an exception to retail closures for the essential services they provide to local communities. More detail can be found here.
What are you doing to protect your team members and customers?
We have taken a number of steps to help stop the spread of the virus and protect everyone who visits us, while ensuring that we remain open and continue to let our Quick Lane team look after you. These measures are:

  • Our Quick Lane team are exercising social distancing as much as possible. We are stopping handshakes, but you will always be greeted with a smile!
  • All team members will wear disposable gloves at all times, and will dispose of these as clinical waste.
  • Hand sanitiser stations at the entrances of all Quick Lane centres
  • In addition to our usual handover process, your key controls (including steering wheel, indicator and wiper stalks, gear lever and door handles) have all been wiped prior to handover.
  • Our team members continue to be vigilant around hygiene and cleanliness, including frequent handwashing. Our waiting rooms are also sanitised regularly.
  • Hand sanitiser is available to all centre team members and customers. Handwashing and hand-sanitiser usage will be completed by team members on entering and leaving any centre – and we will encourage customers to do the same.

In addition
  • We can offer a ‘contactless’ service where you can leave your car with us if you are concerned
  • We can offer a collect and deliver service at selected Quick Lane centres, please call your local centre to find out more
  • We are encouraging, where possible for customers to make payment in a cashless and contactless way to prevent unnecessary contact.

Can I still get a service and MOT for my car or van during the second lockdown?
The good news is that yes, during lockdown we will remain open as an essential service. This means that if you rely on your vehicle to get around and it needs an MOT, then you can still book online or call your local Quick Lane to get your car or van booked in and tested.
Do I still need to complete an MOT for my vehicle if I am self-isolating?
No, the Driver and Vehicle Standards Agency (DVSA) has advised drivers in self-isolation to not take their vehicle to be MOT tested.
Should I put off getting my car serviced and MOT’d?
No, by law, your car or van requires a valid MOT certificate. The government have not announced that MOT tests will be extended during the second lockdown (read more here). You may face fines and penalty points on your licence if you’re found to be driving a car with an expired MOT certificate.

Frequently Asked Questions

Do you have a Quick Lane near me?
To view our current Quick Lane locations, please visit Find a Centre. Our centres are listed and also shown on the map.
Do you do MOTs?
Yes we do, you can book an appointment quickly and easily online today, just click here
How much does a service cost?
We have three different service packages tailored to suit differing needs, vehicles and budgets. Please visit our Services page for more information.
Can I turn up without booking?
Yes, we always try to have capacity in our workshops to accommodate customers that may not have had time to book or have an issue that needs sorting urgently. On some occasions, we may be at full capacity and there may be a small amount of time to wait. It's always best to give your chosen centre a heads up that you may be popping in and they can advise on current waiting times.
Do you offer customer Wi-Fi?
Yes, we offer free customer Wi-Fi, plus our centres and waiting rooms have COVID-19 measures in place to help our centres meet the needs of our customers and staff. You can read more in our COVID-19 update here.
What time are you open until?
To view all of our current Quick Lane locations and their opening times, please visit Find a Centre.

What if I need to change or cancel my appointment?
We know that life is full of unexpected events, so if you need to change or cancel your event, that’s no problem – simply let us know as soon as possible. You can also make changes to your booking by following the link in your original booking email.
What type of tyres do you stock?
We stock a range of tyre makes and sizes in our workshops and can easily order in other sizes. Please view our Tyres page to enquire about your tyre specification.

Can you fix my air con?
Yes – we offer a range of competitive air con services, including a re-gas and system cleanse. Before carrying out any work we will do a free health check, to identify any issues.

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